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Public requests across all visible boards.

improvement

Change the status, priority or assignee of many tickets at once from the ticket list.

Planned high

1 comments View request

feature

Trends for CSAT scores by agent, department and week, with export to CSV.

In Progress high

1 comments View request

improvement

Choose a Slack channel for each department instead of one channel for everything.

Planned low

0 comments View request

feature

Let customers switch the portal to a dark theme, or follow their system setting.

Open Under consideration low

1 comments View request

feature

Combine two customer records, including their tickets and chats, into one account.

Open Under consideration medium

0 comments View request

task

Search results in under a second on large installs, with filters for status and date.

In Progress high

0 comments View request

idea

Native iOS and Android apps so agents can reply to tickets on the go, with push notifications.