Mobile app for agents

Thomas Evans 3 minutes ago 2 comments

Native iOS and Android apps so agents can reply to tickets on the go, with push notifications.

Discussions (2)

Thomas Wilson

3 minutes ago

Push notifications for assigned tickets would be the killer feature for us.

Joedoe

3 minutes ago

Thanks! We are gathering requirements now. Tell us which platform you would use first.

IMPROVEMENT-6

Bulk edit tickets

8 votes

FEATURE-7

Customer satisfaction dashboard

8 votes

IMPROVEMENT-5

Slack notifications per department

7 votes

FEATURE-1

Dark mode for the customer portal

6 votes

FEATURE-3

Merge duplicate customer accounts

6 votes