Demo mode — data resets periodically; email, integrations and system changes are disabled.

Staging install. This copy of Ticaga is for testing or failover, not for serving customers. Usage counts are reported to the licence server.

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Recent Articles

Troubleshooting

Attachments won't upload

Attachments can be up to 10 MB each. Common file types such as images, PDFs, text files and ZIP archives are accepted; executable files are blocked fo...

Troubleshooting

Emails from support aren't arriving

If you're not receiving our replies: Check your spam or junk folder, and mark our messages as Not spam. Add our support address to your conta...

Account & Billing

Understanding your invoice

Each invoice lists the services you're billed for, the billing period and any credit applied. Invoices are due on the date shown at the top; we send a...

Account & Billing

Turning on two-factor authentication

Two-factor authentication adds a one-time code to your sign-in, so a stolen password alone isn't enough to get into your account. Open Settings →...

Account & Billing

Updating your contact details

Go to Settings → Profile to change your name, email address or preferred language. Changing your email address sends a confirmation link to the new ad...

Getting Started

Resetting your password

On the sign-in page, choose Forgot your password? and enter the email address on your account. We'll send you a link that's valid for 60 minutes. If t...

Getting Started

Checking the status of a ticket

Open Tickets to see everything you've raised. Each ticket shows its current status: Open: we've received it and it's in the queue. In progres...

Getting Started

Opening your first support ticket

The quickest way to get help is to open a ticket. Every ticket gets a reference number, so you can follow its progress and reply at any time. Sig...