<p>The quickest way to get help is to open a ticket. Every ticket gets a reference number, so you can follow its progress and reply at any time.</p> <ol> <li>Sign in and choose <strong>Create Ticket</strong>.</li> <li>Pick the department that best matches your question.</li> <li>Give the ticket a short, clear subject and describe what happened, including any error messages.</li> <li>Attach screenshots if they help explain the problem, then submit.</li> </ol> <p>You'll get an email confirmation straight away, and another each time we reply.</p>
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Joedoe
Feedback loop
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Open Tickets to see everything you've raised. Each ticket shows its current status: Open: we've received it and it's in the queue. In progres...
On the sign-in page, choose Forgot your password? and enter the email address on your account. We'll send you a link that's valid for 60 minutes. If t...
Attachments can be up to 10 MB each. Common file types such as images, PDFs, text files and ZIP archives are accepted; executable files are blocked fo...